5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but also often do not because of a lack of continuing quality management procedures.
Security guard companies are unlike any seller that a property manager usually hires. If you hire a painter, you can see whether they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your defenses. In most cases they likely are, but it’s crucial to employ a method of verification and quality management to ensure that problems associated with the lack of performing these jobs do not start to occur.
In this article we will discuss five (5) easy actions to enhancing your safety guard service and attaining what you picture as your ideal retail security London.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they could start working as security guards. If your condition is among these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the type of training that is being supplied by your security provider and inquire does it seem adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb method to screen if the protector is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This first dialogue will tell you a good deal about what to expect from this guard and it provides you a chance to ask a different guard if you think that it is essential.
Evaluate Guard Training
Though most security guard companies have a very thorough orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Site Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• Who does the training?
• How long is each new officer educated?
• How long does the security firm double bank?
Determine the answer to every one of these questions and make certain that they fit with what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your website specific training to get an understanding of what goes on preparing a guard to work at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their work is not important and they start to find themselves as not as a region of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the two methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are in your property. These tracking systems allow the security guard company to monitor the time and log the activity of the guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an updated version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the safety guard provider provides a method of making certain that each guard is secure and alert. By having guards check-in regularly together with the safety guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure that they know their jobs. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident that the consultant is not actually a security guard company. If so, your audit is guaranteed to turn up problems with your existing security guard company.